Code of the District of Columbia

§ 34–411.02. Third-Party Notification program; utility company requirement.

(a)(1) Within 60 days after June 5, 2018, each utility company shall have implemented a Third-Party Notification program, including providing the enrollment form required by § 34-411.03(b).

(2) The enrollment form shall include a provision giving an entity, or other customer, designating a third-party contact the option of making the address, telephone number, and account records of the entity, or other customer, confidential, except in circumstances that the information is required by law to be provided.

(b)(1) A utility company shall send a duplicate of any notification of a past-due bill or termination of service because of a past-due bill sent to an entity to the third-party contact managing agency no more than 2 days after the initial notification was sent to the entity.

(2) Notwithstanding the requirement set forth in paragraph (1) of this subsection, a utility company shall provide such duplicate notifications only in cases where the third-party contacts have been and remain authorized by the participating entity.